Customer Service Representative (English/ Korean)
Ramsey, NJ
Full Time
Entry Level
Customer Service Representative
DEPARTMENT: CDPAP
REPORTS TO: Senior CS Rep
LOCATION: Ramsey, NJ
SALARY: $19-25/ hour DOE
POSITION SUMMARY: Assisting individuals with application and onboarding process. DEPARTMENT: CDPAP
REPORTS TO: Senior CS Rep
LOCATION: Ramsey, NJ
SALARY: $19-25/ hour DOE
DUTIES AND RESPONSIBILITIES:
- Assists Consumers and Personal Assistants with PPL Transfers.
- Answer incoming calls promptly and pleasantly.
- Respond to missed calls/emails in a timely manner.
- Ensures all paperwork is current.
- Follows process to communicate issues immediately.
- Works with all departments to accommodate specific needs and appointments.
- Maintain accurate and up-to-date records of all Consumer interactions, assessments, and follow-up actions to ensure compliance and accountability.
QUALIFICATION REQUIREMENTS:
- Fluent in English and Korean languages.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in using internal systems and software for data entry and record-keeping.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Compassionate and empathetic approach to interacting with Consumers and Personal Assistants.
- Previous customer service experience preferred.
We offer the following Benefits: Health, Dental/Vision/Life Insurance, 401K, Dependent care FSA.
PTO Policy:
- 20 Hours PTO and 56 hours sick time first year.
- After first calendar year, 56 hours PTO and 56 hours sick time.
- After 5th anniversary, 92 hours PTO and 56 hours sick time.
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