IT Engineer

Company Overview 
Our client specialize in delivering expertly managed offshore healthcare support that empowers clinics, hospitals, and providers to focus on what matters most—patient care. 

Position Overview 
For this role you will manage the full lifecycle of escalated technical issues originating from Level 1 and Level 2 support teams, ensuring timely and effective resolution. Provides strategic technical guidance to management and clients, aligning IT solutions with overarching business objectives. Mentors and supports junior technicians, fostering a collaborative environment that promotes teamwork and continuous technical skill development. 

Location: Eastwood, Libis Quezon City 
Schedule: Onsite, Night Shift. 
Employment Type: Full time  
Salary Range/Hourly Rate [Pick 1]: ₱70,000 – ₱90,000 per month 
Benefits: Sick and Leave  Benefits, HMO, Government benefits   

Key Responsibilities 

• Manage the full lifecycle of escalated technical issues from Level 1 and Level 2 teams, ensuring timely and effective resolution. 
• Oversee the administration and maintenance of servers, networks, DNS, and cloud solutions (Intune, Azure, AVD) to ensure secure and stable operations. 
• Configure, troubleshoot, and maintain firewalls, switches, and other essential network devices. 
• Provide technical guidance to management and clients, aligning IT solutions with business objectives. 
• Mentor and support junior technicians, fostering teamwork and technical skill development. 
• Enhance client satisfaction through proactive problem-solving and clear, professional communication. 

Qualifications  

• Minimum of 2 years of IT experience. 
• Strong experience in Managed Service Provider (MSP) setting. 
• Extensive knowledge of server administration, DNS management, and cloud technologies (Active Directory, Intune, Azure, AVD). 
• Demonstrated expertise in diagnosing and resolving complex network and server issues, including RAID configurations. 
• Proficient in configuring and managing firewalls, switches, and networking hardware. 
• Strong communication skills with a client-centric and collaborative approach. 
• Ability to excel under pressure, prioritize critical issues, and meet tight deadlines. 
• Excellent English communication skills. 

Compensation 
The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.   

EEO Statement
Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, age, disability, or any other status protected by applicable law. Our client values diversity and is committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.